Delivery by the shipping company

Please be sure to follow these instructions!

You will receive your furniture in the next few days via a partner shipping company.

Schäflein Spedition GmbH
7 Am Etzberg
97520 Röthlein
09723 90690

Generally, there are few issues here; however, should this not be the case, please follow the procedure below.

If you have booked installation through us, the following notes do not apply.

We will arrange for the shipping company to contact you to schedule a delivery date. Normally, you will be given a time slot for the morning or afternoon—Monday through Friday between 8:00 a.m. and 5:00 p.m. When the shipping company contacts you, please note down the phone number and the contact person.

Here are a few tips to avoid additional costs.

1. Please be sure to provide us with a phone number where the shipping company can easily reach you

2. Please verify the provided shipping address before shipment (changes made after shipment will delay delivery and may result in additional costs)

3. Storage at the shipping company is possible but subject to a fee.

Important: Appointments are non-binding; do not schedule appointments with tradespeople who are to perform the installation directly.

The specified delivery location must be accessible by truck.

Standard delivery is curbside. This means the carrier will place the goods at a location accessible by a pallet jack.

If you ask the driver to assist with loading (he is not obligated to do so), please note that any damage that may occur is not covered by insurance. (It is therefore at your own risk.) We strongly advise against this.

1. Upon delivery, check the shipment for completeness against the waybill.

2. Inspect the goods/packaging for external damage upon receipt.

3. Inspect all fragile items (mirrors, Wash basin) immediately in the presence of the driver

4. All damage (including to the packaging) must be acknowledged by the driver and you on the shipping documents. Please document all damage and send the documentation to info@salondesign24.de within 24 hours.
(Without this receipt, we cannot file a claim with the shipping company)

5. The goods must be inspected immediately upon receipt (unpacking & checking). Any damage must be reported to us immediately. A later complaint is not possible or will result in rejection by the shipping company. 

Please document all damage and send the documentation to info@salondesign24.de within 24 hours.